FAQs

What’s in an assessment? What do I need to do before I send out an assessment? Schedule your assessment Can I send an assessment to someone’s personal email address or mobile number? What if my people don’t have access to a computer? What is the health and safety snapshot? How are the top five actions in an outcome decided? How do you benchmark my organisation’s performance? Who has access to my information? How do I add additional SafePlus coordinators? What happens to my assessment information? How do I access previous assessment outcomes? Where can I get more health and safety help and support? Can I call myself a SafePlus organisation? How do I get technical help? Can I give you feedback or make a suggestion? How do I reset my password? Overall organisation performance is different to location / team / region performance Resend assessment invitation to a different email address / smart phone number What is the difference between a simple and full assessment?

What’s in an assessment?

When you start an assessment, your people will be sent a link to complete a multi-choice questionnaire about their experience of health and safety in your organisation. They will be asked questions that are tailored to their role.

Three example statements

Full set of questions

It should take your people about 6-10 minutes to answer all the questions. There’s also space for them to leave any comments before submitting their assessment.

Watch ‘A guide for your people to take the assessment’

What do I need to do before I send out an assessment?

You should let your people know the assessment is coming at least a week before you send it out. Here’s a draft email you could use as a template:

We want your help to improve our health and safety performance.

In about a week, we’ll be sending out a link to a quick online questionnaire. It should take you about 6 to 10 minutes to answer some multi-choice questions about your experience of health and safety at [ORGANISATION NAME]. Your response is anonymous and confidential and will only be used to improve health and safety, so please be honest!

It’s really important that everyone participates so we get the most accurate picture possible of where and how we need to improve.

The link will be open for [DURATION] to give you time to give your feedback.

If you need access to a desktop, one will be available at [LOCATION] from [DAY/TIME] until [DAY/TIME].

Here is the link to the 'taking the assessment' video: https://www.youtube.com/watch?v=Td26OlCQ1Io.

Thank you for your help.

Make sure you have a desktop set up for people to use if required. If you’re sending assessments to personal email addresses or mobile numbers, make sure you have permission to do this in advance.

Schedule your assessment

The default setting for your assessment is 'whole business', starting today and running for 7 days. You can change these settings to suit your organisation's needs; there are two options.

  1. Schedule your whole business for a date in the future (up to 30 days).
  2. Schedule parts of your organisation either by location, team, or region (only one of these, they cannot be combined) for separate dates in the future, within the time frame provided by the selected duration.

If you choose the second option, those people who are not in a location / team / region will still be sent an assessment. This defaults to the earliest 'start date' you selected. All others will receive an invitation to the assessment on the date you have selected for their individual location / team / region.

Can I send an assessment to someone’s personal email address or mobile number?

Yes. It’s up to you as your organisation’s coordinator to get permission to use someone’s personal email address or mobile number for assessments. You should ensure you follow the Information Privacy Principles when using and storing someone’s personal information.

What if my people don’t have access to a computer?

If you work with people who don’t have regular access to a computer or smartphone, you should make a shared desktop available for the duration of the assessment. You’ll need to let your people know they can use this computer to complete their assessments if they need to. You may also want to extend the duration of the assessment.

What is the health and safety snapshot?

The assessment questions gather information about whether your organisation is meeting specific health and safety performance standards. Those performance standards fall into three groups — leadership, worker engagement and risk management.

The health and safety snapshot in an assessment outcome is a quick indicator of how your organisation is performing across the three groups of standards.

Developing

An organisation at the Developing stage:

  • may be aware of the need to improve their practices and performance to support better health and safety outcomes for workers
  • may not have fully identified or addressed risk management requirements
  • may involve workers in some health and safety activities
  • may use personal protective equipment (PPE) and administrative controls as the main form of control for risks
  • may have largely informal health and safety practices
  • may have lower levels of strategic planning around health and safety risks
  • may tend to respond reactively to address issues as they occur.

Performing

An organisation at the Performing stage:

  • has proactive and visible leadership and governance
  • actively reviews and monitors performance to support continual improvement
  • actively seeks information on its health and safety risks, and implements and monitors actions to sustainably manage identified health and safety risks
  • involves workers in all activities and empowers them to take action
  • is committed at all levels to supporting good health and safety outcomes.

Leading

An organisation at the Leading stage meets the Performing requirements and:

  • may actively seek opportunities to support the development of innovations that improve health and safety and address current and emerging health and safety risks for all in the sector
  • may take a leadership role in industry to influence and assist others nationally or internationally to lift performance
  • has health and safety integrated in core business activities and a sense of corporate social responsibility can be demonstrated
  • invests in health and safety above (or beyond) job and legislative requirements
  • has built a strong sense of ownership from workers at all levels
  • actively supports workers to lead initiatives.
Watch ‘Your report and how to use it’

How are the top five actions in an outcome decided?

An assessment outcome includes recommendations for the top five pieces of actionable advice that would lead to the largest improvement in your assessment results.

Note: if you operate in a high-risk industry and you score “developing” in one or more of the risk management performance standards, your recommended actions will prioritise risk management.

Full assessment

The top five actions for a full assessment are based on:

  • the area (leadership/worker engagement/risk management) that your people identified as the lowest performing across the business, and the two lowest scoring statements within that area
  • the largest gap between responses from leadership and everyone else — this identifies the biggest gap between your vision and strategy and its implementation
  • the biggest gap between any two roles — this identifies the widest gaps in perception of health and safety across your organisation
  • the lowest overall scoring statement — a consensus of the poorest performing statement.

If you’ve added locations, teams or regions, you’ll also get a performance snapshot for each of these, and a piece of specific guidance based on the largest gap in assessment scores between different roles within that location, team or region, and the lowest overall result for a statement.

Simple assessment

The top five actions for a simple assessment are based on:

  • the area (leadership/worker engagement/risk management) that your people identified as the lowest performing across the business, and the two lowest scoring statements within that area
  • the largest gap between responses from leadership and everyone else — this identifies the biggest gap between your vision and strategy and its implementation
  • the two lowest overall scoring statements — a consensus of the poorest performing statements.

Each action includes links to best practice guidance and advice from around the world to help you put the recommendations into practice.

Watch ‘Your report and how to use it’

How do you benchmark my organisation’s performance?

Benchmark results are an indicator of how your organisation compares to other organisations that are broadly similar. Results are based on your organisation’s industry sector type, its number of employees (small (<20), medium (20-99) or large (100+)), and complexity (legal structure).

You’ll only get a benchmark result with your performance information if there are at least 9 assessments for other organisations with the same sector type, size and complexity.

You won’t see any details about the exact number of organisations your benchmark result is based on, the organisations themselves, the industry sub-sector category they represent, or the numbers and roles of participants in their assessments. These factors should be considered when interpreting your results.

Watch ‘Your report and how to use it’

Who has access to my information?

You are the only person who has access to your account.

You can add up to 3 coordinators to your organisation. Each coordinator has their own login and password but shares access to organisation and assessment details. FAQ: Find out how to add a coordinator.

You can choose to share assessment outcomes with others by downloading or printing them.

The SafePlus Online Tool meets government security and privacy requirements. No identifiable or commercially sensitive information is available to the government or any other user or business.

All assessment information is periodically anonymised, aggregated and sent to WorkSafe.  All organisation and individual names are removed. WorkSafe use this aggregated information to improve health and safety outcomes for all New Zealanders.

How do I add additional SafePlus coordinators?

You can have up to three SafePlus coordinators for your organisation so that you have cover when one is away, or to share set up or assessment tasks.

Go to ‘Your organisation’, click on the edit pencil adjacent to your organisation details. Once in the edit screen you can add your additional coordinators details (name and email) and then click the ‘send an invitation’ button.

The new coordinators will receive an email invitation with a link to where they can set up their password and then access the tool.

What happens to my assessment information?

Your assessments and outcomes will be stored in your account for five years.  Assessment information is deleted permanently after five years.

Find all of your assessments here

Your information is stored by an independent service provider contracted by WorkSafe. The service provider ensures your information is stored in a safe and secure environment.

How do I access previous assessment outcomes?

See all of your assessments

Once an assessment is complete, you can view outcomes, comments, and see a summary of the settings for that assessment. Assessments are stored in your account for five years.

Watch ‘Hints and tips to run your assessment’

Where can I get more health and safety help and support?

For help implementing your assessment outcomes, we recommend you contact a SafePlus Accredited Assessor.

An independent Accredited Assessor can visit your business and assess how well you are performing against the SafePlus performance requirements and provide advice on how to improve.

Onsite assessment and advisory service

Can I call myself a SafePlus organisation?

The SafePlus Online Tool does not involve any independent verification of performance — so organisations can’t use their assessment outcomes as evidence that they meet the SafePlus performance requirements.

You can only promote your organisation as meeting the SafePlus performance requirements initiative if your business has completed an onsite assessment with an Accredited SafePlus Assessor and scored an overall outcome of Performing or Leading.

How do I get technical help?

For technical issues and troubleshooting, contact support@safeplus.co.nz.

Privacy Statement
The SafePlus Online Self-Assessment Tool software support and customer help is managed by independent service providers on behalf of WorkSafe New Zealand. No contact information will be supplied to WorkSafe as a result of your communication with us, unless you authorise us to do so.

Can I give you feedback or make a suggestion?

Yes! If you have feedback about SafePlus or this tool, or want to make a suggestion for a future improvement, email support@safeplus.co.nz. We’d love to hear from you.

Privacy Statement
The SafePlus Online Self-Assessment Tool software support and customer help is managed by independent service providers on behalf of WorkSafe New Zealand. No contact information will be supplied to WorkSafe as a result of your communication with us, unless you authorise us to do so.

How do I reset my password?

Forgot your password

Overall organisation performance is different to location / team / region performance

All assessment responses are considered when calculating the overall business performance level. Individual locations / teams / regions have their performance calculated based upon only their responses. Therefore their performance can be quite different to the overall organisation. Individual locations / teams / regions have their lowest performing area and largest gap between any two roles reported and guidance given to improve these.

Resend assessment invitation to a different email address / smart phone number

Should one of your people not receive an invitation to an assessment, it could be caused by an incorrect email address or smart phone number. You can resend the original invitation by going to ‘Your assessments’ > find the ‘Assessment in progress’ and click on the ‘Summary’ button. Select the ‘People’ bar (with the ‘unlocked’ icon) and open that up. Select the person you want to resend the invitation to and enter the new email address or smart phone number (and change the preferred method of contact if needed) and then save this. An invitation will be sent to the updated email address / smart phone number.

Note: This is a one time update, the original email address / smartphone number is still retained. You may want to update this for the next assessment.

What is the difference between a simple and full assessment?

When you do this:

Simple assessment

  • Just add your people and send.

Full assessment

  • Define your organisation’s structure and roles to tailor your assessment outcomes.
Add your people
Define your organisation’s structure, locations and roles
Send out invitations to complete the assessment
You’ll get this:
Health and safety performance levels for leadership, worker engagement and risk management
Specific advice and actions you can take now to make the biggest difference in your health and safety performance
Links to further guidance and best practice
See gaps between leadership and operations
See gaps between different roles and teams, and in different locations or regions
Compare performance between roles, locations, regions and teams